Slack Outage 2022: Causes and Resolution Explained

Slack, a popular communication tool for remote workers, hybrid teams, and in-office employees, experienced an outage on February 22, 2022, affecting millions of users worldwide. The issue caused users to receive the error message 'Something's gone awry and we're having trouble loading your workspace' when trying to access their chats.

The Slack team initially recommended clearing the app's cache and performing a hard refresh (Cmd/Ctrl + Shift + R) for customers still experiencing issues accessing the platform. However, the issue persisted, prompting the company to investigate further.

After about five hours, Slack reported that the problem was fully resolved at 7:24 pm on February 22. The outage affected various services, including login, connections, messaging, and notifications.

The cause of the second outage is still unknown, but Slack assured users that it is working diligently to resolve the issue. In a statement, the company acknowledged that some users were experiencing issues connecting to the platform and sending messages, and added that it was working on finding a solution.

Slack's problems have continued, with the company reporting another outage just over 12 hours since the last one. While the cause of this second outage is still unclear, Slack has assured customers that it is investigating the issue and will provide more information as soon as possible.

The company's response to the outage has been criticized by some users who feel that the lack of transparency about the cause of the problem is unacceptable. However, Slack has maintained that it is working hard to resolve the issue and restore services to normal.

In conclusion, the recent Slack outages have highlighted the importance of reliable communication tools in today's remote work landscape. While Slack has made significant strides in optimizing its platform for hybrid workers and digital-first workplaces, there is still room for improvement in terms of transparency and communication during outages.

Slack outage 2022