Understanding People Per Hour's Customer Support and Payment Terms

As a user of People Per Hour (PPH), it's essential to understand the platform's customer support policies and payment terms to ensure a seamless experience. PPH is not a bank, but rather a platform that connects freelancers with buyers for project-based work. With this in mind, let's dive into the key aspects of their customer support and payment terms.

Payment Terms

PPH has a 7-day payment term, which means buyers must pay for projects within seven days of completion. Freelancers will request payment after completing the project, including the release of funds held in the Escrow Account. It's crucial to note that freelancers are not permitted to request upfront payment before work is completed. Buyers should also be aware that they may be penalized for cancellations or refunds without a valid reason.

Customer Support

People Per Hour prioritizes customer support, and freelancers play an essential role in this process. Freelancers must provide regular progress updates and respond to buyer messages within one working day through the WorkStream. It's also important for freelancers to deliver work on time, as late delivery can negatively impact their ranking.

Buyers and freelancers have specific responsibilities when using PPH. Buyers must pay for work delivered and confirm their requirements upfront in the WorkStream. Freelancers, on the other hand, are responsible for delivering high-quality work within agreed-upon deadlines. They should also provide at least two additional iterations if the buyer is not initially satisfied.

Consequences of Non-Compliance

Failure to comply with PPH's payment terms and customer support policies can result in penalties. Freelancers may see their rankings negatively impacted due to late delivery or poor communication, while buyers may face penalties for cancellations or refunds without a valid reason.

People Per Hour is committed to providing an excellent platform for freelancers and buyers to collaborate on projects. By understanding the payment terms and customer support policies, users can ensure a smooth and successful experience. Whether you're a freelancer looking to offer your services or a buyer seeking project-based work, PPH's customer support and payment terms are designed to facilitate seamless communication and timely delivery of high-quality work.

People per hour customer support